Hospital Policies & Payment

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Urgent/Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'drop off' appointments are available. A 'drop off' means that you will bring your pet in and leave him/her with us. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we recommend that all vaccinations be up to date. Vaccinations are required for boarding pets and selected surgical patients.  Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet while in the lobby. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, CareCredit, cash and personal checks.